Reset

PointClickCare CNA provides a dedicated portal for Certified Nursing Assistants working in senior care facilities. To access the PointClickCare CNA platform, you need to login using your registered username and password.

If you forget either your username or password, the platform provides convenient self-service options to reset your credentials. This enables you to seamlessly regain access. 

Let’s look at the step-by-step process to reset your PointClickCare CNA username and password.

Resetting Your PointClickCare CNA Password

If you forget your password for PointClickCare CNA, follow these steps:

1. Go to the PointClickCare CNA login page at app.pointclickcare.com or open the mobile app.
2. Click on ‘Forgot Password’ or tap ‘Forgot Password’ on mobile app.
3. A password reset page will open. Enter your PointClickCare CNA username here. 
4. Click ‘Reset Password’. This will send a reset link to your registered email address.
5. Check your email inbox for the PointClickCare password reset email.
6. Open the email and click on the reset link within. This will open a new tab.
7. On the reset page, enter and confirm your new password. 
8. Click ‘Change Password’ to complete the process. 

You can now login with your new password. The entire process takes just a few minutes.

Resetting Your PointClickCare CNA Username

If you forget your PointClickCare CNA username, follow these steps:

1. Click ‘Forgot Username’ on the CNA login page or mobile app.
2. Enter your registered email address used for your CNA account.
3. Click ‘Reset Username’. 
4. Check your email inbox for an email from PointClickCare support.
5. The email will contain your PointClickCare CNA username.

You can now login using your username retrieved from the email along with your password.

Troubleshooting Password Reset Issues

If you face any problems resetting your PointClickCare CNA password, ensure:

• Correct registered email is entered for reset link delivery
• Reset email is not in spam folder
• Clicking on reset link from same device as email access
• Allowing a few minutes for reset email generation 
• Checking email frequently during reset process
• Entering new password correctly and confirming 
• Meeting password requirements like length, characters etc.

Seeking Help Resetting Credentials

If you are still unable to reset your PointClickCare CNA credentials, seek help from:

• Your facility’s PointClickCare administrator 
• PointClickCare 24/7 technical support by calling 1-888-737-2584
• PointClickCare live chat support
• Submit a support ticket via PointClickCare Help Center 
• PointClickCare community forums for advice from fellow users

With multiple self-service and assisted support options, you can easily regain access to your PointClickCare CNA account if you forget credentials.

Best Practices for PointClickCare CNA Login 

Follow these best practices to avoid forgotten password issues:

• Not sharing your login credentials with others
• Storing your username securely and memorizing your password
• Using a password manager application to securely save credentials
• Choosing a strong password that is hard to crack or guess
• Periodically changing your PointClickCare CNA password 
• Using multi-factor authentication if available 
• Logging out of PointClickCare web and mobile app after each use

Proper password hygiene prevents forgotten password incidents and keeps your PointClickCare CNA account secure.

Conclusion

Resetting forgotten PointClickCare CNA credentials is quick and simple through automated password reset emails and username reminders. Follow the steps outlined to seamlessly regain access if you ever forget your PointClickCare username or password. Contact support if any issues arise. Additionally, adopt password best practices to avoid forgotten password scenarios altogether.