Register

PointClickCare CNA (Certified Nursing Assistant) provides a dedicated portal for CNAs working in senior care facilities to efficiently document care, access real-time insights, and improve quality of care. 

CNA user accounts on PointClickCare are provisioned by facility administrators. However, let’s walk through the typical new user registration process.

Prerequisites for Registering PointClickCare CNA Account

To get started with PointClickCare CNA, you will need:

• Employment at a senior care facility using PointClickCare solutions
• Basic computer literacy and ability to use web/mobile apps
• Access to a device like a computer, tablet or smartphone  
• Internet connectivity on the device 
• Your full name, work email address and contact number
• PointClickCare administrator approval to create your user account

Ensure these prerequisites are met before expecting PointClickCare CNA access at your workplace.

Providing Details for PointClickCare CNA Account Creation

The first step is providing your details to the PointClickCare administrator at your facility:

• Full name – Your first and last name as per official records. Avoid nicknames.
• Contact email – Your work email address where PointClickCare emails can be received. 
• Phone number – Direct work phone number or extension for urgent communication.  
• Job title – Your role like Certified Nursing Assistant, Personal Care Assistant etc.
• Department – Department you belong to like Assisted Living, Memory Care, Skilled Nursing etc.
• Start date – Your employment start date with the facility. 

Provide accurate details to the administrator so they can initialize your user account creation process.

PointClickCare Administrator Creates Your CNA Account

Once the administrator receives your details, they will take the following steps on their end:

1. Log into the main PointClickCare application used at your facility.
2. Navigate to the User Management module under Configuration tab. 
3. Click ‘Add New User’ and select ‘Employees’.  
4. Enter your name, email, phone, job title, department, start date and other details.
5. Assign you the ‘PointClickCare CNA’ role. 
6. Select appropriate access settings.
7. Click ‘Add User’ to provision your PointClickCare user account.

This creates your user ID in PointClickCare system so you can now activate your account.

Activating Your PointClickCare CNA Account 

Once the administrator adds you as a new user, you will receive a PointClickCare registration email: 

1. Open your work email inbox and find the PointClickCare registration email. 
2. The email will contain an account activation link. Click on it.
3. On the activation page, create your username and password.
4. Click ‘Activate Account’.
5. You can now login using the chosen credentials. 

This completes the account activation process. Contact the administrator if you don’t receive the activation email.

Additional Registration Steps at First Login

When you login to PointClickCare CNA portal for the first time, you may need to take the following additional steps:

• Complete your user profile setup 
• Change temporary password provided by admin 
• Go through introductory training tutorials
• Download PointClickCare CNA mobile app  
• Setup account on CNA mobile app using same credentials
• Accept latest terms of use and privacy policy
• Configure system preferences 

Completing these one-time setup steps ensures your CNA account is fully activated and tailored for you.

Resetting Forgotten Passwords

If you forget your CNA account password:

• Use ‘Forgot Password’ option on login page or app
• Reset link will be emailed to your registered email ID
• Follow instructions to create a new password 
• Login with the new password

Conclusion

In summary, registering your PointClickCare CNA account is straightforward with your facility administrator helping provision access. Activating the account and completing your profile setup enables full access to PointClickCare capabilities to enhance productivity and care quality.