POC CNA Login

PointClickCare CNA (Certified Nursing Assistant) provides a dedicated platform for CNAs working in senior care facilities to deliver optimal quality of care. By logging into your PointClickCare CNA account, you gain quick access to various capabilities that help improve productivity and resident outcomes. 

This article provides a step-by-step guide to logging into your PointClickCare CNA(POC CNA) account along with precautions and troubleshooting tips.

Prerequisites to Access PointClickCare CNA 

Before you can log into your PointClickCare CNA account, ensure the following:

• You have an active PointClickCare CNA user account provisioned by your facility administrator.
• You know your PointClickCare CNA username and password. If you don’t, request credentials from the administrator.
• You have access to a computer, tablet or smartphone connected to the internet.
• The device has a supported web browser or PointClickCare mobile app installed.
• You have the correct POC CNA Login portal URL – pointclickcare.com.
• For first-time login, activate your account through the emailed link sent during user creation. 

Steps to Login to the PointClickCare CNA Portal

Follow these simple steps to access your PointClickCare CNA account:

1. Launch the PointClickCare mobile app or open pointclickcare.com on your web browser.
2. On the login screen, enter your registered CNA username and password.
3. If available, check the ‘Remember Me’ option to save your credentials.
4. Click the ‘Login’ button to authenticate. 
5. Upon successful login, you will enter the PointClickCare CNA application. This may take a few seconds.
6. The dashboard displays messages, alerts, pending tasks, and menu options.
7. If prompted, complete your user profile setup, password change, tutorial, etc. 
8. You can now start using PointClickCare’s CNA features to access resident data, document care, coordinate with other staff and more.

And you have successfully logged into your PointClickCare CNA account! The whole process takes less than a minute.

Best Practices for PointClickCare CNA Login

Follow these tips and recommendations for a smooth, secure login experience every time:

• Avoid using public or shared devices to login to PointClickCare CNA.
• Don’t enable auto login on devices used by multiple people for security.
• Commit your username and password to memory rather than writing them down.
• Ensure no one is shoulder surfing or overlooking when you enter credentials. 
• Change your password periodically or when prompted by PointClickCare.
• Use a strong password that is hard to guess and enables multi-factor authentication if available.
• Notify your administrator if you suspect unauthorized access or credential compromise.
• Frequently clear browsing data and PointClickCare app cache for better performance.

First-time Account Activation

If this is your first time accessing PointClickCare CNA, you will need to activate the account through the link emailed to you when your user ID was created:

1. Find the PointClickCare activation email sent to your registered email address.
2. Open the email and click on the account activation link within.
3. Follow the instructions to create your username and password. 
4. Login using these new credentials to complete a tutorial and profile setup.

You are now ready to start using your PointClickCare CNA account! Contact your administrator if you don’t receive the activation email.

Conclusion

Logging into your PointClickCare CNA account enables easy access to powerful capabilities for delivering superior resident care and optimizing productivity. Follow the tips outlined to ensure smooth access. Proper login also keeps confidential resident information protected. With robust training resources and 24/7 technical support, mastering PointClickCare CNA is easy even for non-technical users.